Service and repair

Normal Service

We repair and service Husqvarna Viking, Pfaff and Brother sewing machines and embroidery machines. 

While most machines will be serviced with-in a 7 day turnaround, some machines may take longer.

Brother machines purchased from anyone other than Sew a Stitch must have the original sales receipt. We need this before any warranty work can be started.

We will need the following items to make the necessary adjustments for Brother and Viking embroidery machines: embroidery unit, embroidery foot, and embroidery bobbin case.

Same Day Service

We offer same day service on Wednesday and Thursday if an appointment has been made at least three days prior. The fee is $50 plus the regular service fee.

We cannot provide one day turnaround on Brother machines due to the use of loctite on parts. Loctite requires 24-72 hrs of drying time once applied.

Sewing machines must be brought in between 10-11 am on the day of and we will call you when it is ready or if parts are needed.

The same day fee still applies if we need to order parts

Joey,  our service tech.

 

Who Do You Trust

Sew, who do you trust? The service person who has no or very little authorized training? The "husband" who is forced to service the machines? The $29 home service guy ?

If for some reason you end up taking your machine to a less experienced repair person, remember... to undo their mistake, or to truly fix your issue is going to cost you a second repair fee. These repairs may be more expensive if they caused damage to your machine. Why risk your investment?

Our service technician is factory-trained and authorized to work on your machine and regularly attends manufactures hands-on repair training . This ensures our service techniques and procedures are up to date using the latest technologies, calibrations and repair to bring out the very best in your machine.